Help Center

We accept payment from debit or credit cards - American Express, Discover, VISA, Mastercard, as well as payments made by PayPal and AfterPay.

Firstly, check that you’re entering the discount code exactly as it appears (case sensitive) and check that the code is still in date and has not expired. Secondly, check the terms and conditions of your code, if the item is on sale or in a certain category the discount may not be valid on this product.

If it’s still not working, please email us at info@biosports.com.au and our team will be able to advise you further.

Oh no! Please try an alternative payment method or contact us at info@biosports.com.au and one of our customer service representatives will help you as soon as they can!

We ship all of our parcels through AusPost and FastWay Couriers.

Australian Delivery

Standard Delivery (3-5 Business days) or free when you spend $100 or over.

International Delivery

Standard Delivery (6+ Business Days) Free shipping does not apply to International orders. 

If you have been using your BioMagnetic Sport product for a few days or even weeks and you don’t feel it is helping with your injury but it has been less than 28 days please continue to use the product as directed. As most natural therapies, magnetic therapy is something that takes time and you need to allow the magnets ample time to help facilitate pain relief. After the 28 days have passed please call our office on 1300 884 456 to arrange a return. Do NOT take the product back to where you purchased it, BioMagnetic Sport is responsible for the 28 day money back policy so you must go through our office to organise a full refund. Please retain your original packaging and a copy of your proof of purchase in order to claim on the 28 day money back policy.

NO! Unlike other return policies we want you to hold onto and use our product for a full 28 days before returning it. We want you to give the product a chance to have it’s full effect on your injury and possibly facilitate relief. So don’t worry if you feel it isn’t working in the first few days, give it more time without fear of losing your money. You have nothing to lose but your pain. Should you decide our product isn’t for you after the 28 days please follow the steps of our 28-Day-Money-Back-Policy.

After the 28 days of using the product as directed have passed please call our office on 1300 884 456 to arrange a return. Do NOT take the product back to where you purchased it, BioMagnetic Sport is solely responsible for the 28 day money back policy so you must go through our office to organise a full refund. You will need to present proof of purchase and the original packaging to claim your refund. Please see our full 28-Day-Money-Back-Policy for more information.

Bio Magnetic Sport is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, send you special offers for our online shoppers and to personalise your shopping experience with us; that is all. Bio Magnetic Sport uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Bio Magnetic Sport only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.